Covermatic is an SMS-based shift coverage tool for independent restaurants. Restaurant managers use the Covermatic dashboard and text messaging to manage schedules, handle employee call-offs, offer open shifts to coworkers, request time off, and receive staffing notices. This Privacy Policy explains what information we collect, how we use it, and the choices available to restaurant customers and their employees.
By using Covermatic, creating an account, or texting a Covermatic number, you acknowledge this Privacy Policy. Restaurant customers are responsible for providing appropriate notice to their employees and for obtaining any consents required to use Covermatic with employee phone numbers.
Each participating restaurant is assigned a dedicated Covermatic phone number (provisioned through Twilio). Messages are sent by Covermatic on behalf of that restaurant. Message frequency varies based on scheduling activity (for example, call-offs, coverage needs, and schedule updates). Msg & data rates may apply.
Employees are typically invited by their restaurant. The invite asks them to reply YES to receive shift alerts, or STOP to opt out. Consent events (invite sent, opted in, opted out, re-subscribed) are logged for compliance.
Reply STOP (or UNSUBSCRIBE, CANCEL, QUIT, or END) to opt out of Covermatic texts for that restaurant. Reply START (or SUBSCRIBE or UNSTOP) to re-subscribe. Reply HELP for help. You may also contact us at info@yourprofitpartners.ai.
Depending on how Covermatic is used, we may collect:
We do not intentionally collect payment card numbers through the employee SMS channel. Billing details, if any, are handled separately as described in our Terms of Service.
We share information with service providers (“subprocessors”) that help us run Covermatic, only as needed to provide the service:
We may also disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale (with notice where required). We do not sell personal information, and we do not share mobile numbers or SMS opt-in consent with third parties or affiliates for their marketing.
Restaurant customers (the restaurants using Covermatic) can see employee and staffing data for their own restaurant through the manager dashboard and related alerts. Covermatic does not make one restaurant’s employee data available to another restaurant.
We retain account, schedule, messaging, consent, reliability, and activity data for as long as needed to provide Covermatic to the restaurant customer, maintain compliance records (including SMS consent logs), resolve disputes, and meet legal obligations. When a restaurant account is closed or an employee is removed, we may retain limited records for a reasonable period for audit, fraud prevention, and legal compliance, then delete or de-identify them according to our operational practices. Restaurant customers may request deletion of their account data by contacting us; we will respond subject to legal and operational requirements.
We use administrative, technical, and organizational measures appropriate to the nature of the data, including encrypted transport (HTTPS), hashed manager passwords, signed session tokens, Twilio request signature validation, rate limiting, and server-side access controls. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
Depending on where you live, you may have additional rights under applicable privacy laws (access, correction, deletion, or restriction). To exercise a right, contact info@yourprofitpartners.ai. We may need to verify your request and, for employee data, may route the request through the restaurant customer that controls the workplace account.
Covermatic is designed for workplace scheduling for restaurants and is not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.
Covermatic is operated from the United States. If you access the service from another country, your information may be processed in the United States and other locations where our subprocessors operate.
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date above. Material changes may also be communicated to restaurant contacts by email or in-product notice.
Questions about this Privacy Policy or Covermatic’s data practices:
Your Profit Partners AI LLC d/b/a Covermatic
Email: info@yourprofitpartners.ai
Web: https://covermaticapp.com
Mail: [MAILING ADDRESS - PO BOX TBD]